Clear cancellation and refund rules.

VlogChinese subscriptions provide access to guided Mandarin speaking practice, including sentence breakdowns, shadowing, oral cloze, saved lessons, progress tracking, and review tools.

Subscriptions do not sell access to third-party video content.

You can cancel a recurring subscription at any time from your account settings or by contacting us.

After cancellation, you keep paid access until the end of the billing period you already paid for.

If you believe a charge was made in error, if you forgot to cancel, or if the product did not work as expected, contact us within 14 days of the charge.

We review refund requests case by case. Approved refunds are returned to the original payment method.

Lifetime or one-time purchases can be reviewed within 14 days of purchase if you have not made substantial use of the paid practice tools.

Email feedback@vlogchinese.com with the account email, payment date, plan, and a short explanation of the issue.

We aim to respond within 2 business days.